FAQs

Q: How do I pay for my order? Is it secure?

A: Our checkout process uses Shopify Payments or PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as Shopify or PayPal. 

We accept Visa, MasterCard, Discover, American Express and Diners Club which adds another layer of protection.  So, all in, your order and your information is super secure!

Q: Is my privacy protected when shopping on the website?

A: Yes. All information is kept confidential and not shared.

Q: Taxes

A: We are obligated by law to collect sales tax on orders shipped to all Florida addresses. The applicable tax will be indicated at checkout.

Q: Do you have a physical store?

A: No, we don’t have a physical store, but our online shop is available 24/7.

Q: What are my shipping options?

A: Standard Shipping for Puerto Rico and the USA is $4.00.  We offer FREE SHIPPING to Puerto Rico and the USA on orders of $50.00 and more.       

Q: How long will it take to receive my order?

A: We typically process orders within 24-48 hours.  You will receive a notification once your order has been shipped out along with a tracking number.  We use USPS (United States Postal Service) as the main carrier.  If you live in the U.S or Puerto Rico, please allow 4 to 7 business days to receive your order.

Q: What is this store's exchange policy?

A: We do not accept exchanges or refunds unless our product arrived defective, damaged or, having missing parts due to our error.

  • We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing.  If you have any question about sizing or product’s information, please contact us before placing your order.
  • We also encourage you to please inspect your order upon reception and contact us immediately if the item is defective, damaged, having missing parts or, if you receive the wrong item, so that we can evaluate the issue and make it right.  

Our return policy lasts three (3) days (72-hour). If three (3) days (72-hour) have gone by since you receive your package, we will not be able to refund.  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method (refunds cannot be returned to alternate cards or different forms of payment).  Please remember it can take some time for your bank or credit card company to process and post the refund too.

Q: What is this store's return policy?

At Chic N' Casual, we always take care of verifying that your order is in excellent condition before it is shipped. We carefully review each piece to make sure it meets our quality control.

We have a 3-day (72-hour) return policy, which means you have three (3) days after receiving your package to request a return, ONLY if the product is defective, damaged or having missing parts DUE TO OUR ERROR. 

Please email us at info@chicncasual.com and describe the issue.   Please also include your order number in your email.  You’ll also need the receipt or proof of purchase. 

Please note the following items cannot be returned and are non-refundable:

  • Any item not in its original condition, damaged or missing parts for reasons NOT DUE TO OUR ERROR.
  • Any item marked as “Promotion”, “Discounted”, “Sale”, or “Liquidation”.
  • Any item that is returned more than 3 days after receipt.
  • Gift Cards
  • Our policy lasts three (3) days (72-hour). If three (3) days (72-hour) have gone by since you receive the item, we will not be able to refund.

To start a return, you must contact us at info@chicncasual.com. If your return is accepted, we’ll provide you with instructions on how and where to send your package.

We (Chic N’ Casual), need to authorize your return before you send it.  Items sent back to us without first requesting a return WILL NOT BE ACCEPTED.   You can always contact us for any return question at info@chicncasual.com.

Q: Can I cancel my order?

A:  We do not accept cancellations. 

Q: My order hasn’t arrived yet, what do I do?

A: If it is beyond the estimated shipping times since you have placed your order, just email us with your order number at info@chicncasual.com and we will start checking it ASAP. 

Q: What social media sites does Chic N' Casual use?

A: We're on Facebook and Instagram. 

Q: Where can I send you photos of Chic N' Casual Jewelry in action?

A: We'd love to see them! Share your photo with us on Facebook or Instagram. Make sure you follow @chicncasualjewelry and tag us. We love it when people share photos of their Chic N' Casual Jewelry unique & stylish piece!! or just photos of the finds themselves!